Privacy Policy

1. Introduction

Softgenix ("we", "our", "us") is committed to protecting your privacy in accordance with the Information Technology Act, 2000, the IT (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011, and the Digital Personal Data Protection Act, 2023 (DPDP Act) of India.

This Privacy Policy describes how we collect, use, store, and disclose your personal information when you visit our website softgenix.info or use our services.

By using our website or services, you consent to the practices described in this policy.

2. Information We Collect

We collect the following types of information:

Personal Information

• Name, email address, phone number
• Company name and designation
• Billing and contact address
• Any other information you voluntarily provide

Sensitive Personal Data (if applicable)

• Financial information (bank details, UPI IDs) for payment processing
• Authentication credentials (passwords) stored in encrypted form

Automatically Collected Information

• IP address, browser type, device information
• Pages visited, time spent on pages, referral URLs
• Cookies and similar tracking technologies

3. How We Use Your Information

We use your information for the following purposes:

• To provide and improve our marketing services
• To communicate with you regarding inquiries, proposals, and support
• To process payments and maintain business records
• To send promotional communications (with your consent)
• To comply with legal obligations under Indian law
• To protect against fraud and unauthorized access

4. Disclosure of Information

We do not sell, trade, or rent your personal information to third parties. We may share your data only in the following cases:

• Service Providers: Trusted partners who assist in delivering our services (e.g., payment gateways, analytics tools) under strict confidentiality agreements
• Legal Compliance: When required by law, court order, or government authorities under Indian law
• Business Transfers: In case of merger, acquisition, or asset sale, with prior notice to you
• With Your Consent: Any other disclosure with your explicit permission

5. Data Security

We implement reasonable security practices and procedures as per IS/ISO/IEC 27001 standards, including:

• Encrypted data transmission using SSL/TLS (HTTPS)
• Secure servers with firewall protection
• Regular security audits and vulnerability assessments
• Limited employee access to personal data
• Secure storage of sensitive personal information

While we strive to protect your data, no method of transmission over the Internet is 100% secure. We cannot guarantee absolute security.

6. Your Rights (Under DPDP Act, 2023)

As a data principal, you have the following rights:

• Right to Access: Request a summary of your personal data being processed
• Right to Correction: Request correction of inaccurate or incomplete data
• Right to Erasure: Request deletion of your personal data (subject to legal obligations)
• Right to Grievance Redressal: Contact our Grievance Officer for any concerns
• Right to Withdraw Consent: Withdraw your consent at any time (where processing is based on consent)
• Right to Nominate: Nominate another person to exercise your rights on your behalf

To exercise any of these rights, please contact our Grievance Officer (details below).

7. Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes outlined in this policy, or as required by Indian law. Typically:

• Client Records: Retained for 8 years as per Indian tax and corporate laws
• Inquiry Data: Retained for 3 years from last contact
• Website Analytics: Retained for 26 months

Upon expiry of the retention period, data is securely deleted or anonymized.

8. Cookies & Tracking Technologies

Our website uses cookies to enhance user experience. Types of cookies we use:

• Essential Cookies: Required for website functionality
• Analytics Cookies: Help us understand how visitors use our site (Google Analytics)
• Marketing Cookies: Used for advertising and tracking campaigns

You can control cookies through your browser settings. However, disabling cookies may affect website functionality.

9. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to read their privacy policies before providing any personal information.

10. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have collected data from a child, please contact us immediately, and we will take appropriate action.

11. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated "Last Updated" date. Material changes will be communicated via email or prominent notice on our website. Your continued use of our services after changes constitutes acceptance of the updated policy.

13. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us:

• Email: support@softgenix.info
• Phone: +91-9354345829
• Address: Office No - O-905, Gaur City Center, Sector 4, Greater Noida West, Noida, 201318, India